There have been many theories attempted to describe, predict, and comprehend the behaviors and occurrences that make up types of communication. When it comes to corporate communication, we are typically more concerned with ensuring that our messages produce the intended results than with the theory. However, understanding what communication is and how it works may be beneficial in achieving outcomes.
Communication's Definition
The word "communication" comes from the Latin word
communicate, which means "to share" or "to make common."
E. Weakley, et al (1967). A modern English etymological dictionary (Vol. 1, p. 338). Dover Publications, New York, NY. The process of comprehending and exchanging meaning is characterized as communication. J.
Pearson and P. Nelson (2000). Understanding and sharing: An introduction to
human communication (p. 6). McGraw-Hill, Boston, MA.
The relationship that incorporates participant engagement is
at the heart of our communication research. This term is useful since it emphasizes
the act of successfully understanding and sharing another's point of view,
which we'll go over in depth later in this text.
Process is the first key word in this definition.
A process is a dynamic activity that is difficult to describe due to its ever-changing nature. J. Pearson and P. Nelson (2000). Understanding and sharing are the foundations of human communication. McGraw-Hill, Boston, MA. Assume you're alone in your kitchen, contemplating.
When someone you know (say, your mother) walks into the kitchen, you exchange a few words. So, what's new? Imagine that your mother is joined by another person, someone you've never met before, who listens closely to everything you say, almost as if you were delivering a speech.
So, what's new? Your viewpoint can shift, and you'll pay greater attention to what you say. Your mother's comments and the stranger's answer (who are, in essence, your audience) may encourage you to reconsider what you're saying. All of these aspects, as well as many more, impact the communication process when we engage.
"To understand is to perceive, to interpret, and to relate our perception and interpretation to what we already know," says the second key word. S. McLean, S. McLean, S. McLean, S (2003). The fundamentals of oral communication. Allyn & Bacon, Boston, MA.
What image comes to mind when a buddy tells you a tale about falling off a bike? Your companion now points out the window, and you notice a motorbike on the ground. Then there's the concept of sharing. Doing something with one or more people is referred to as sharing.
You and several coworkers may share a joint activity, such as compiling a report, or you may benefit jointly from a resource, such as sharing a pizza. When you communicate with people, you share your thoughts, feelings, ideas, and insights.
When you bring thoughts to consciousness, consider how you feel about something, or figure out the answer to a problem and have a classic "Aha!" moment when something becomes evident, you can also share with yourself (a process called intrapersonal communication).
Finally, communication allows us to communicate meaning. The
term "bike" refers to both a bicycle and a motorcycle's short name.
We can find the shared meaning of a word and grasp the message by looking at
the context in which it is used and asking questions.
Communication's Eight Crucial Elements
We can break down the communication process into a set of eight fundamental components to better comprehend it:
Source
Message
Channel
Receiver
Feedback
Environment
Context
Interference
Each of these eight elements plays an important role in the whole process. Let's take a look at each one separately.
Source
The message is imagined, created, and sent by the source. The source in a public speaking scenario is the person providing the speech. He or she communicates the message to the audience by providing new information. The speaker also sends a message with his or her tone of voice, body language, and wardrobe choices.
The speaker starts by deciding on the message: what to say and how to express it. The second phase is encoding the message by selecting the ideal arrangement of phrases to communicate the desired meaning.
The information is then presented or conveyed to the receiver or audience in the third stage. Finally, the source determines how effectively the message was received by monitoring the audience's reaction and reacts with clarification or further information.
Message
The stimulation or meaning provided by the source for
the recipient or audience is the message."
S. McLean, S. McLean, S. McLean, S (2005). Interpersonal communication fundamentals (p. 10). Allyn & Bacon, Boston, MA. When giving a speech or writing a report, your message may appear to be nothing more than the words you choose to convey your meaning.
But it is only the start. Grammar
and structure are used to bring the words together. you choose—all contribute
to the message. Furthermore, part of the message may be the location or context
in which it is delivered, as well as the noise that may make your message
difficult to hear or perceive.
Channel
"A channel is the path taken by a communication or
messages between the sender and the recipient."
S. McLean, S. McLean, S. McLean, S (2005). Interpersonal communication fundamentals (p. 10). Allyn & Bacon, Boston, MA. Consider your television, for example.
Even in a digital era, each channel takes up some
space in the cable or signal that delivers the message of each channel to your
house. The audio signal you hear is combined with the visual signal you see on
television. They send the message to the receiver or audience as a group.
Receiver
S. McLean, S. McLean, S. McLean, S (2005). Interpersonal
communication fundamentals (p. 10). Allyn & Bacon, Boston, MA. Consider a
football receiver to gain a better understanding of this component. The
quarterback tosses the ball (message) to a receiver, who must observe and
understand where the ball will be caught.
Feedback
You are providing feedback when you respond to the source, whether intentionally or unintentionally. The messages that the receiver sends back to the source are known as feedback. All of these feedback signals, whether verbal or nonverbal, allow the source to determine how effectively and accurately (or how badly and inaccurately) the information was received.
Environment
McLean, S. McLean, S. McLean, S (2005). Interpersonal communication fundamentals (p. 11). Allyn & Bacon, Boston, MA. The room's tables, seats, lights, and sound equipment can all be considered part of the setting. The environment is exemplified by the room.
Context
"The location, situation, and expectations of the
persons engaged make up the context of the communication exchange."
S. McLean, S. McLean, S. McLean, S (2005). Interpersonal
communication fundamentals (p.11). Allyn & Bacon, Boston, MA. Business
suits (environmental signals) may be present in a professional communication
situation, influencing participants' language and behavior expectations
directly or indirectly.
Interference
Interference, sometimes known as noise, may arise from a
variety of places. "Anything that inhibits or affects the source's
intended meaning of the communication is interference." S. McLean, S.
McLean, S. McLean, S (2005). Interpersonal communication fundamentals (p. 11).
Allyn & Bacon, Boston, MA.
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